Shipping & Delivery
Where we ship
Lovepaws ships worldwide. We deliver to over 200 countries and territories. Enter your address at checkout and you'll see the cost before you pay.
A small number of destinations are excluded where our carriers can't deliver reliably. If your country isn't accepted at checkout, get in touch and we'll tell you whether there's a way around it.
What shipping costs
| Destination | Cost |
|---|---|
| Switzerland | CHF 3.90 |
| Everywhere else | CHF 5.90 |
| Orders over CHF 60 | Free, worldwide |
These rates are set in Swiss francs and shown converted into your own currency at checkout, so the exact figure depends on the day's exchange rate. The free-shipping threshold converts the same way — you don't need to do the maths yourself, the cart tells you where you stand.
That's it — one flat rate per order, however many items you buy. There are no per-item charges, no handling fees, and nothing added after checkout.
Processing time
Orders are processed within 1–3 business days of payment clearing. Orders placed at weekends or on public holidays begin processing on the next business day.
Delivery times
Counted from dispatch, not from the moment you order — add the 1–3 processing days above:
- Switzerland and Europe — 7–14 business days
- United Kingdom, United States, Canada, Australia, New Zealand, Japan — 10–18 business days
- Everywhere else — 12–25 business days
We'd rather be straight with you than promise next-day and disappoint. Our products ship directly from our supply partners' warehouses, which keeps prices well below what a domestic retailer charges for the same items — but it does mean delivery takes longer than a warehouse down the road. If you need something by a specific date, contact us before ordering and we'll tell you honestly whether we can make it.
Tracking your order
Once your order is dispatched you'll receive a tracking number by email. Tracking can take 2–5 business days to start updating, and on longer international routes there can be quiet stretches between scans. That's normal and doesn't mean anything has gone wrong.
Split deliveries
If you order several items they may ship separately and arrive on different days. You're only ever charged shipping once, at the rate above.
Customs, duties and import taxes
This is the part most shops bury, so here it is plainly.
Switzerland: prices include everything we collect. Parcels can occasionally attract import VAT or a handling fee depending on the value of the shipment.
Everywhere else: your country may charge import duties, VAT, GST or a customs handling fee on arrival. These are set by your government, not by us, and they aren't included in the price you pay at checkout. As the importer of record, you're responsible for them.
For most of our products, which sit well under common duty-free thresholds, customers pay nothing extra. If you're unsure how your country treats a larger order, check your local threshold before you order — or ask us and we'll help you work it out.
If a parcel is refused or abandoned at customs, we can't refund the shipping, and the return is treated as a change-of-mind return.
Delays
Occasionally a parcel is held up in transit or at customs, beyond anyone's control. If your order hasn't arrived within 30 business days of dispatch, contact us and we'll investigate and put it right.
Wrong or incomplete addresses
Please double-check your delivery address at checkout, including any postal code format specific to your country. If a parcel is returned to sender because the address was incorrect, we'll reship it once you've confirmed the right details — return and reshipping costs may apply.
Questions
Get in touch through our contact page and we'll come back to you within one business day.